Effective Date: 1st August 2025
1. Introduction and Scope
Welcome to www.thenestelstay.com (“we”, “us”, “our”, or “The Nestel Stay”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy .
2. Types of Personal Data Collected
We may collect the following types of personal information:
- Name, address, email address, and phone number
- Payment information (credit/debit card details, billing address)
- Government-issued identification (as required by law for check-in)
- Booking and stay details (dates, preferences, special requests)
- IP address, browser type, device information, and usage data
- Any other information you voluntarily provide during your interaction with us .
3. Methods of Data Collection
We collect personal data through:
- Online booking forms and account registration
- Direct communication (email, phone, chat)
- Cookies and similar tracking technologies (see our Cookie Policy below)
- Third-party booking platforms and partners .
4. Purpose of Data Collection
Your personal data is collected and used for the following purposes:
- Processing and managing your bookings and reservations
- Communicating with you regarding your stay or inquiries
- Personalizing your experience and improving our services
- Fulfilling legal and regulatory requirements
- Marketing and promotional communications (with your explicit consent)
- Security and fraud prevention .
5. Data Sharing and Disclosure
We may share your information with:
- Service providers (payment processors, IT support, housekeeping, etc.)
- Government authorities, as required by law
- Third-party partners for marketing (only with your consent)
- Legal advisors or in connection with legal proceedings .
We do not sell your personal data to third parties.
6. Data Security Measures
We implement reasonable technical and organizational measures to protect your data, including encryption, secure servers, and staff training. However, no method of transmission over the Internet is 100% secure .
7. User Rights
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to certain types of processing
To exercise these rights, please contact us at [insert contact email/phone] .
8. Data Retention Policy
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. International Data Transfers
If your data is transferred outside India, we ensure appropriate safeguards are in place as per Indian law. Currently, we store Indian citizen data within India unless otherwise permitted by law .
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. You can manage your cookie preferences via your browser settings or our cookie consent tool. For more details, see our Cookie Policy below .
11. Policy Updates and Notifications
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Information
For questions or concerns about this Privacy Policy or your personal data, please contact:
- Email: info@thenestelstay.com
- Phone: +91 95621 36767
- Address: Kalpetta, Wayanad