Effective Date: 1st August 2025
1. Acceptance of Terms
By accessing or using www.thenestelstay.com, you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use our website .
2. Use of the Website
- You must be at least 18 years old to make a booking.
- You agree to provide accurate and complete information during the booking process.
- You are responsible for maintaining the confidentiality of your account information.
3. Booking and Payment
- All bookings are subject to availability and confirmation.
- Payment must be made as per the instructions provided during booking.
- Valid government-issued photo identification (excluding PAN card) is required at check-in .
4. Cancellation and Refund Policy
- Individual cancellations made at least three days prior to arrival may incur a one-night retention fee.
- Group cancellations require at least 25 days’ notice to avoid full charges.
- Refunds, if applicable, will be processed as per our cancellation policy .
5. Guest Conduct
- No gatherings or parties are allowed in guest rooms.
- The Nestel Stay reserves the right to evict guests for inappropriate behavior or violation of property rules.
- Guests are responsible for their personal belongings; the property is not liable for loss or theft .
6. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is the property of The Nestel Stay or its licensors and is protected by applicable intellectual property laws. Unauthorized use is prohibited.
7. Limitation of Liability
The Nestel Stay is not liable for any damages arising from your use of the website or services, except as required by law. This includes, but is not limited to, damages from service interruptions, data loss, or unauthorized access .
8. Indemnification
You agree to indemnify and hold harmless The Nestel Stay, its affiliates, and employees from any claims, damages, or expenses arising from your use of the website or violation of these Terms .
9. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Kerala .
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.
11. Contact Information
For questions about these Terms, please contact:
- Email: info@thenestelstay.com
- Phone: +91 95621 36767
- Address: Kalpetta, Wayanad